Terms and Conditions PRICES: All prices are subject to change without notice. Prices listed on the Alarm Controls website will serve as the most current list price. All shipments will be made at prices in effect at the time of shipment. The customer shall be responsible for payment of all applicable sales and/or use taxes and freight costs. MINIMUM ORDER: Minimum product charge per invoice is $150.00 USD. PAYMENT TERMS: Net thirty (30) days from date of invoice. Interest at the rate of up to 1-1/2% per month may be charged on all past due accounts. An order received on an account which has not been paid within 45 days of the date of invoice may not be processed until the account is current. Custom orders may require a deposit. DELIVERY TERMS: All prices are Ex-works factory. Purchaser assumes the risk of loss or damage to the goods while in transit from the point of shipment. Alarm Controls reserves the right to make delivery in installments. Installments shall be separately invoiced and paid for when due. Delay in delivery of an installment shall not relieve the purchaser of its obligation to accept remaining deliveries. FREIGHT POLICY: read the full freight policy, here > SHORTAGE: Any claim for shortages must be made to Alarm Controls in writing within one (1) week of receipt of merchandise. WARRANTY RETURNS: A Customer Care Form (CCF) for defective product must be obtained from Alarm Controls before any merchandise can be returned. CCF’s are valid for sixty (60) days from date of issuance Goods returned under the terms of Warranty may require a copy of the original invoice. RETURNS: A Customer Care Form (CCF) must be obtained from Alarm Controls before any merchandise can be returned. CCF’s are valid for sixty (60) days from date of issuance. Items that are not factory sealed, or that are returned later than 90 days from the date of receipt are subject to a restocking charge plus an additional charge for any damage. CANCELLATIONS: Any order may be subject to a 5% cancellation charge for catalog items. Cancellation of non-catalog or custom items will be subject to a 20% cancellation charge plus all costs (both direct and indirect) incurred by manufacturing at the point of cancellation that are properly allocated to the cancelled item(s). LIMITATION OF LIABILITY: Neither party will be liable to the other for any delay or failure in performance arising directly out of war, sabotage, insurrection, riot, and any other act of civil disobedience, act of public enemy, fire, explosion, flood, storm, or other act of God or nature, or similar cause beyond its reasonable control, including shortage or unavailability of labor or materials. If, notwithstanding the foregoing limitations, Alarm Controls has any liability to the purchaser, the purchaser agrees that the total liability to the purchaser for all losses, damages, and causes of action, whether in contract, equity, tort (including without limitation, negligence and gross negligence), or otherwise, will not exceed the amount the purchaser paid to Alarm Controls for the products (including, without limitation, incidental or consequential damages, damages for lost profits or business interruption, and punitive damages). NO THIRD PARTY LIABILITY If the purchaser uses the Alarm Controls Products on behalf of others or provides to others any products referenced herein, the Alarm Controls Parties shall have no liability to such persons whatsoever, and the purchaser agree to defend and indemnify the Alarm Controls Parties from any and all claims and demands asserted against them, and from any legal fees, costs and other expenses that the Alarm Controls Parties incur therewith. Customers purchasing from Door Security Solutions Canada can find Canadian terms and conditions at www.assaabloydss.ca/terms.